Terms and Conditions

Pro-Fitness Gym Cancellation Policy

At Pro-Fitness Gym, we strive to provide our members with the best fitness experience. We understand that circumstances may change, and you may need to cancel your membership. Please review our cancellation policy below:

Cancellation Notice Requirement
All membership cancellations require a 30-day written notice.
Written notice can be submitted via email to gym@pro-fitnessacademy.com

Final Payment & Access
Any payments scheduled within the 30-day notice period will still be charged.
Members will retain full access to their membership benefits for the entirety of the 30-day notice period following their final payment.

Additional Terms
No refunds will be provided for any unused portion of the membership during the notice period.

Any outstanding dues or fees must be settled before cancellation is finalized.
By submitting a cancellation request, members acknowledge and agree to the terms outlined above.

Pro-Fitness Gym Rules
The following rules are put in place to maximise the positive experience of our
members and minimise the stress, discomfort and conflict caused for anyone in
attendance.

We understand everyone has different backgrounds, abilities and experiences when
it comes to fitness and exercise, at Pro-Fitness we are here to motivate, inspire,
educate and most importantly support you on your journey.

General behaviour

Learning the ropes

When you joined, we offered a comprehensive induction on how to confidently and
correctly utilise our equipment, not only to maximise your performance potential but
to make sure you and our kit are kept safe.

However, if you were unable to attend this! Don’t worry, our super knowledgeable
and friendly staff are always on hand to help advise.
No Persons under the age of 18 are authorised to use our gyms without the
supervision of our trainers.

If you are a wheelchair user, disabled or have a health condition that affects your
ability to enjoy the facilities, we require you to have completed an induction at our
gym to ensure your safety and run through how to safely use our facilities and
equipment.

Remember, inductions are in place to ensure your and other members' safety, we
cannot accept any liability for any claim of personal injury if you use the gym
equipment having not undertaken an induction with one of our members of staff, so
Be sure to get on it.

What to wear

• Clothing such as denim, boots, flip-flops/sandals, or work wear are not the right
thing in our gyms simply because they’re not safe or practical. We're after the comfy exercise attire
of your choice and suitable footwear, and it’s important to get this right to avoid being asked to leave the gym. Please note that all members are required to wear a top whilst training, again avoiding the potential of being asked toleave the gym.

Keeping you safe

• It’s super important to remember that you cannot use the gym whilst under the
influence of alcohol, narcotics, tranquilizers or any medication or other substance
which may affect your ability to exercise safely. If it seems like you’re not in the right
state to use the facilities properly, then we can ask you to leave.

• To keep everyone safe, you must not block or interfere with the fire/emergency or
alternative access doors, or tamper with the fire extinguishers (unless in a genuine
emergency).
• You should never take part in any exercise activity that may be potentially harmful
to you or others including (but not limited to) sparring, boxing, martial arts or other
forms of contact sport, unless under the supervision of one of the Personal Trainers
Keeping our Gym clean
• Go ahead and use your towel on the gym floor, but please do not leave it on the
equipment.
 Hygiene is important, so please wipe down the equipment after use. Sanitary towels
and spays are provided.
 Please make a conscious effort to not wear muddy footwear in the gym
Keeping your things safe
• We cannot accept responsibility for any loss or damage to personal property, so
Remember to keep an eye out for your belongings when visiting the gym.
• For safety reasons, we ask you not to bring bags onto the gym floor. Feel free to
use the lockers provided, but please only use them for the duration of your training
session, as they will be emptied at night and your items removed to lost property.
Locks may also be broken to gain access and will not be replaced, so even more
reason to remember to take your stuff.
• We’ll always try to return your lost property, but unfortunately can’t take
responsibility for any item held there. No one wants their things thrown away or
destroyed, so make sure to claim them within a week.
Other ground rules
• Please use the bike racks provided to park your bicycle.
Behaviours that can get you banned
• It’s really important to use your own Fob, Card or QR code every time you visit the
gym. Both are personal to you, so remember not to let anyone else use them. To
keep you all extra safe, we monitor the facilities by CCTV and any misuse may result
in memberships being terminated.
• We want to make sure all our equipment is kept in good nick, so make sure weights
are put back in their original place when you’re finished, and please do not drop
them on the floor. It’s important to do this to make sure your membership isn’t
terminated.

• Respect is one of the most important things to us at Pro-Fitness Gyms so please
never behave in an aggressive, abusive, anti-social or threatening manner. We
consider any act of harassment, sexual harassment, bullying or victimisation to be in
direct conflict with our values. Because of the importance of this breaches of this
may result in termination of your membership immediately and we reserve the right
to contact the police if we think it’s necessary.
• We have a great offering of personal trainers in our gyms but Pro-Fitness Gyms is
not the place to engage in any unauthorised personal training business with other
members, and it can lead to membership termination if anyone is found doing this.
• Smoking, including e-cigarettes, is not something we want in any area of the gym.
Any member found to be in breach of this rule may have their membership
terminated.

Photo and videos
You are welcome to take photographs and video recordings on the gym floor for your
own personal use. However please abide by our simple rules.
• Anyone who appears in your photographs or videos must be aware that you are
filming them, so make sure to ask their permission first.
• If you are taking photos or recording videos of yourself in our changing rooms,
please make sure you don’t capture images of another member.
• If another member feels unhappy or uncomfortable that you are filming them and
makes a complaint to us, we may ask you to show us any images which you have
taken in the gym and to delete them if appropriate.
• If a member of our team asks you to stop filming or taking photographs, please
make sure you do.

Well that’s it we hope you enjoy your training with us at Pro-Fitness Gym.
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