Terms and Conditions
Education Terms and Conditions
Pro-Fitness Academy – Online Course Terms & Conditions
Pro-Fitness Academy – Online Course Terms & Conditions
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of all online courses, materials and related services provided by Pro-Fitness Academy Ltd (“we”, “us” or “our”). By purchasing, enrolling in or accessing any of our courses, you agree to these Terms in full. Nothing in these Terms affects your statutory rights.
2. Access to Courses
2.1 Once your purchase is complete, you will be given access to the full course materials on our online learning platform.
2.2 Access is granted solely for your personal, non-commercial learning.
2.3 You must keep your login details confidential and must not share them with anyone else.
3. Your Right to Cancel
3.1 If you buy a course online or by phone, you have a legal right to cancel within 14 days of purchase (the “cancellation period”).
3.2 Immediate access. At checkout you can ask for access to begin immediately. If you do, you acknowledge that once you access any digital course content (including videos, workbooks and downloadable materials), you lose your right to cancel for that content. We will confirm your request in your welcome email.
3.3 Services. If you cancel within the cancellation period after asking us to start providing services (such as mentoring, support calls or workshops), you must pay a proportionate amount for the services provided up to the date you cancel.
3.4 No refund will be given for any course content you have accessed.
3.5 How to cancel. Please send all cancellation and refund requests in writing to finance@pro-fitnessacademy.com. This is the only address monitored for course cancellations, so using it ensures your request is processed promptly. We will confirm receipt in writing.
3.6 Approved refunds are processed within 14 days of our confirmation. Once a cancellation is processed, any remaining scheduled payments will be cancelled and your access to the course will end.
4. Support Until You Qualify Guarantee
4.1 If you haven't qualified by the time you expect to, you keep your course access, your mentor, the weekly group support calls and the monthly workshops at no extra cost until you qualify.
4.2 Your registration with the awarding body lasts 2 years from the date you enrol. If you haven't qualified within 2 years, you'll need to pay the awarding body's re-registration fee before you can complete your remaining assessments. We'll tell you the current fee at that point.
4.3 Other fees still apply, including theory exam resits (£35 each) and in-person practical assessments (£200).
4.4 The guarantee applies only while your course payments are up to date and your access hasn't been ended under clause 7 (Termination of Access).
5. Copyright & Intellectual Property
5.1 All course content, including videos, written materials, images, graphics, audio and downloadable files, is the exclusive property of Pro-Fitness Academy and is protected by copyright and other intellectual property laws.
5.2 You may not copy, record, download (except where we provide a download), reproduce, distribute, publish, modify or create derivative works from any course materials without our prior written consent.
5.3 You may not use any course materials, or your access to them, to develop, market or deliver a competing course, qualification or training product.
5.4 Any breach of this clause may result in immediate termination of your access, and we may take legal action to protect our intellectual property.
5.5 You are granted a limited, non-exclusive, non-transferable licence to use the course materials solely for your personal learning.
6. Disclaimer & Limitation of Liability
6.1 Course content is provided for educational purposes only and is not a substitute for professional medical or fitness advice. Always consult a qualified professional before beginning any new exercise programme.
6.2 We do not guarantee specific results from taking part in any course.
6.3 Nothing in these Terms limits our liability where it would be unlawful to do so.
7. Termination of Access
We may suspend or terminate your access if you breach these Terms or behave in a way that may harm our students, staff, reputation or intellectual property. Termination of access does not cancel any outstanding balance you owe.
8. Governing Law
These Terms are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales.
9. Changes to Terms
We may update these Terms from time to time. The version in force when you enrol applies to your course.
Payment Plan Policy
By entering into a payment plan, you agree to pay the full course fee in instalments, on the following terms:
Financial liability
After any cancellation period has ended, you are responsible for the full course fee, whether or not you complete, attend or engage with the course.
Cancelling within the cancellation period
If you cancel within your legal cancellation period (see clause 3), you will only pay for content you have accessed and services you have received, as set out in clause 3.
Authorised changes only
Payment plans may not be cancelled, paused or changed without our written agreement. Cancelling payments without agreement is a breach of contract and does not end your obligation to pay.
Missed payments
If a payment fails, we will retry it automatically and contact you. Access to your course may be suspended while payments are overdue.
Debt recovery
If payments remain unpaid, we may pass the outstanding balance to an external debt collection agency. Any reasonable collection costs may be added to your balance.
Financial difficulty
If you are struggling to pay, contact finance@pro-fitnessacademy.com as soon as possible so we can discuss options.
Pro-Fitness Gyms membership terms and gym rules are now on a separate page: Gym Terms & Rules.
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